FAQs

Adding funds to your account is easy. Simply visi Add Funds, to add funds to your account. Please note that the minimum amount to add is $20.

To add funds over the phone, call 855-937-4296, enter your PIN follow by #. Press 4 for account information or to add funds. Press 1 if you would like to add funds or Press 2 if you would like to add a credit card.

Our Satisfaction Guarantee Policy allows us to credit one unsatisfactory conversation every 60 days for up to $25. Please note that all requests must be submitted within 72 hours of the conversation. If approved, the credit will be in the form of minutes added to your account Satisfaction Guarantee Credit

To request a refund back to your credit card account, simply send us an email using the Customer Support Form.

We do not charge a membership fee. Some members may only call an advisor call once or twice in a year. Member accounts will remain active unless you choose to cancel your membership. If you have any questions, please contact our customer service team using the Customer Support Form.